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Memberships & Organizations/Travel Loyalty Programs

Get Your Expired Hotel Loyalty Points Reinstated

Medium UrgencyStatus: expired

Your hotel loyalty points have expired. Depending on the program, reinstatement may be possible — Hilton allows paid reinstatement within 18 months; Marriott Bonvoy points are generally forfeited permanently. Act immediately to check your options.

Best Case
Immediate (Hilton online reinstatement)
Typical
24–72 hours (customer service reinstatement)
Worst Case
Permanent loss (Marriott, or if outside reinstatement window)
Est. Cost
$25–$750+ depending on points balance and program
DifficultyManageable

For programs that allow reinstatement (Hilton), the process is simple and online. The main challenge is acting within the reinstatement window and calculating whether the fee is worth it.

⚠Why This Happens

Account inactivity

Most common

Most hotel loyalty programs expire points after 12–24 months without a qualifying stay, purchase, or earning activity.

Unaware of expiration policy

Common

Members who stay infrequently often don't realize their points have a time limit.

Email notifications caught in spam

Common

Warning emails about upcoming expiration often get flagged as promotional and missed.

Outdated email address on account

Moderate

If the email address tied to the account is outdated, expiration warnings never reach the member.

🎯What To Do Right Now

  1. 1

    Log in and check your specific program's expiration policy

    Each hotel chain has different rules. Check whether your points can be reinstated and what the deadline is.

    ~Same day
  2. 2

    For Hilton Honors: use the Restore Points portal

    Hilton allows reinstatement of points expired within the past 18 months at a cost of $0.0025 per point (0.25 cents). Go to hilton.com/en/hilton-honors/guest/restore-points/

    ~Same day
  3. 3

    For Marriott Bonvoy: act before expiration or points are gone

    Marriott Bonvoy points expire after 24 months of inactivity and CANNOT be reinstated once forfeited. The only option is earning new points. Prevention is the only solution.

    ~Prevention only
  4. 4

    For World of Hyatt: check if a qualifying activity extends points

    Hyatt points expire after 24 months of inactivity. Using a World of Hyatt credit card or making a small purchase through the portal can reset the clock if done before expiration.

    ~Immediate
  5. 5

    For IHG One Rewards: call or email customer service

    IHG may offer goodwill reinstatement for long-term members. Contact their customer service to request reinstatement.

    ~1–3 days
  6. 6

    Transfer remaining points to a travel partner before expiration (future prevention)

    Many programs allow transfer to airline miles or gift cards, which may have different expiration rules. Use points before they expire rather than let them lapse.

    ~Before expiration

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