Government & Regulatory/Trusted Traveler Programs

Get Your TSA PreCheck or Global Entry Reinstated

Medium UrgencyStatus: revoked

Your Global Entry or TSA PreCheck has been revoked. You have the right to file an appeal with CBP. The process involves a Redress Number request and often a FOIA request to understand why — the process can take 6-18 months.

Best Case

1-3 months (simple administrative error corrected)

Typical

6-12 months

Worst Case

1-3 years or permanent revocation if criminal or security issue cannot be resolved

Est. Cost

$0-$100

DifficultyModerate

The appeal process is not complex, but CBP's opaque process and long timelines make it frustrating. Getting a clear answer about why your account was revoked is often the hardest part.

⚠Why This Happens

Criminal Arrest or Conviction

Most common

Any arrest, charge, or conviction — even minor or later dropped — can trigger automatic revocation during CBP's periodic background re-vetting.

Customs or Immigration Violation

Very common

CBP violations at the border, agricultural violations, undeclared items, or immigration status issues cause revocation.

Watchlist or No-Fly List Placement

Common

Being added to the TSA Secure Flight watchlist or other government databases triggers automatic revocation.

Foreign National Status Change

Moderate

Changes in visa status, citizenship, or foreign travel history can trigger re-vetting that results in revocation.

Passport Number Change Without Update

Common

Getting a new passport (different number) without updating your Global Entry profile can cause your enrollment to fail at entry points.

🎯What To Do Right Now

1
File an appeal with CBP through the GOES portal
Log into the Global Online Enrollment System (GOES) at goes-app.cbp.dhs.gov. If your account shows revoked status, there should be an appeal option. Submit your appeal through this portal.
~Within days of learning about revocation
2
Do NOT reapply — appeal first
Reddit users and CBP confirm that reapplying instead of appealing can 'mess up the system' and may not be accepted. Appeal the revocation before attempting a new application.
~Before any reapplication
3
File a FOIA request to understand why your account was revoked
File a FOIA request with CBP at cbp.gov to obtain your records. This will tell you what information caused the revocation and allow you to respond to any errors.
~File immediately; 30-90 days for response
4
Apply for a DHS TRIP Redress Number
If you believe you are being confused with someone else or incorrectly watchlisted, apply for a DHS TRIP Redress Number at dhs.gov/dhs-trip. This is a separate process from the GOES appeal.
~Weeks to months for resolution
5
Contact your local CBP Field Office
Reddit users report that calling or visiting your local CBP office (not airport CBP) can sometimes expedite the appeal process. Ask specifically about the revocation reason.
~Within 1-2 weeks
6
Apply for TSA PreCheck separately if Global Entry is revoked
TSA PreCheck (through TSA) is separate from Global Entry (through CBP). If Global Entry is revoked, you can still apply for TSA PreCheck independently while the appeal is pending.
~2-3 weeks for TSA PreCheck
7
Contact CBP Ombudsman if appeal is unresolved over 1 year
If your appeal has been pending for over a year without resolution, contact the CBP Ombudsman through cbp.gov.
~After 1+ year without response

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📞Contact Information

CBP Information Center: 1-877-227-5511

Hours: Monday–Friday, 8:30 AM – 5:00 PM ET

GOES portal: goes-app.cbp.dhs.gov. DHS TRIP: dhs.gov/dhs-trip. For TSA PreCheck separate: tsa.gov/precheck.

Official Appeal URL

https://goes-app.cbp.dhs.gov

GOES portal for Global Entry appeals. DHS TRIP at dhs.gov/dhs-trip. TSA PreCheck at tsa.gov/precheck.

🧑How to Reach a Live Person

Via CBP Information Center

Call 1-877-227-5511
Select the option for Global Entry or Trusted Traveler Programs
Ask about the status of your appeal
Request to be transferred to an officer who handles enrollment appeals

Pro Tips:

Have your PASSID or Known Traveler Number (KTN) ready
Ask specifically for the 'enrollment division' or 'trusted traveler program team'
If phone is unproductive, the GOES portal appeal submission is more effective

Average wait: 20-45 minutes

Via Local CBP Field Office

Find your local CBP port of entry at cbp.gov/contact/ports
Call the Global Entry Enrollment Center at that port
Explain your revocation and ask about the appeal process

Pro Tips:

Reddit users confirm that local CBP offices can sometimes help where the central hotline cannot
Bring documentation of any criminal charges (especially if dropped/dismissed)

Average wait: Varies by office

📋Documents & Info You'll Need

Global Entry or TSA PreCheck revocation notice

States reason for revocation

Where to find: Email notification or GOES portal

PASSID or Known Traveler Number (KTN)

Identifies your enrollment record

Where to find: GOES portal, credit card travel benefits, or prior TSA PreCheck boarding passes

Current valid passport

Identity and travel document

Where to find: Your personal documents

Court dispositions for any arrests

If revoked due to criminal history — especially if charges dropped

Where to find: Court clerk's office

FOIA response from CBP

Tells you the specific reason for revocation

Where to find: Request at cbp.gov/newsroom/policy/foia

💰Cost Breakdown

GOES appeal filing

DHS TRIP redress application

FOIA request

New Global Entry application if denied and reapplying

TSA PreCheck separate application

Typical Total$0-$100

💬What Reddit Says

Critical process tipr/GlobalEntry

Do NOT reapply — appeal first through the GOES portal. Reapplying when an appeal is pending can create system conflicts and delay resolution further.

FOIA tipr/GlobalEntry

File a FOIA request with CBP to find out why your account was revoked. Many users report their FOIA response revealed information errors (wrong person, outdated records) that could then be corrected.

Timeline warningr/GlobalEntry

Multiple users report waiting 12-18 months with no response from CBP's ombudsman. Apply for TSA PreCheck separately in the meantime — it uses different vetting.

Passport update tipr/GlobalEntry

If your Global Entry stopped working after a passport renewal, update your passport number in the GOES portal immediately. This often resolves the issue without any formal appeal.

Local CBP tipr/GlobalEntry

Step 1: Call/visit your local US Customs and Border Protection Office. Choose the prompt for Global Entry. This is often more effective than the central hotline.

🚨Top Five Emergency Destinations for Additional Help

Use these places to research similar cases, compare appeal outcomes, and find current escalation ideas. Do not share private identifiers, payment details, case IDs, license numbers, or account screenshots.

Official reinstatement resource search

Search Query

https://www.google.com/search?q=Get%20Your%20TSA%20PreCheck%20or%20Global%20Entry%20Reinstated%20official%20appeal%20reinstatement

Finding the current official appeal page, agency portal, or support article.

Official URLs change often, so a targeted search is safer than relying on a stale deep link.

Search tip

Search: "Get Your TSA PreCheck or Global Entry Reinstated" "official" "appeal"

Caution

Search before posting and do not share private IDs, notices, payment details, addresses, or screenshots with personal data.

Reddit case search

https://www.reddit.com/search/?q=Get%20Your%20TSA%20PreCheck%20or%20Global%20Entry%20Reinstated%20appeal%20reinstated%20suspended%20deactivated

Reading recent first-person cases and appeal outcomes.

Reddit often surfaces current platform behavior before official help pages are updated.

Search tip

Search the exact notice phrase plus "revoked" and "appeal".

Caution

Treat advice as leads to verify. Do not post private notices or account identifiers.

Facebook group search

Facebook Group

https://www.facebook.com/search/groups/?q=Get%20Your%20TSA%20PreCheck%20or%20Global%20Entry%20Reinstated

Finding active peer groups where people discuss similar reinstatement problems.

Facebook groups can be useful for local or platform-specific experiences that are not indexed elsewhere.

Search tip

Sort by recent activity and read group rules before posting.

Caution

Many groups are low quality or vendor-run. Never give account access to group members.

Forum and community web search

Search Query

https://www.google.com/search?q=Get%20Your%20TSA%20PreCheck%20or%20Global%20Entry%20Reinstated%20forum%20community%20help%20appeal

Finding independent forums, professional boards, and niche communities.

Some useful discussions live outside Reddit and official forums.

Search tip

Search: "Get Your TSA PreCheck or Global Entry Reinstated" "forum" "appeal"

Caution

Search before posting and do not share private IDs, notices, payment details, addresses, or screenshots with personal data.

Legal aid and rights resource search

Support Directory

https://www.lsc.gov/about-lsc/what-legal-aid/get-legal-help

Finding local legal aid when benefits, licenses, housing, immigration, or rights are involved.

Some reinstatement problems have hearing deadlines or legal rights that community forums cannot safely resolve.

Search tip

Use this when the issue affects housing, benefits, professional licensing, immigration, employment, or legal status.

Caution

Legal aid availability varies by location and income. Do not miss official appeal deadlines while waiting.

📝Appeal Template

Format: GOES portal appeal / written reconsideration request

Date: [DATE]

U.S. Customs and Border Protection
Trusted Traveler Programs

Re: Appeal of Global Entry/TSA PreCheck Revocation
Applicant Name: [YOUR NAME]
PASSID/KTN: [YOUR NUMBER]
Date of Birth: [DOB]
Passport Number: [NUMBER]

Dear CBP Trusted Traveler Programs:

I am appealing the revocation of my [Global Entry/TSA PreCheck] enrollment, which I was notified of on [DATE].

Basis for appeal:
I have been a compliant Global Entry member since [YEAR] with no prior violations. I believe the revocation occurred because [REASON IF KNOWN — e.g., an arrest that was subsequently dismissed, an incorrect record, a passport number change].

[If criminal issue]: The matter referenced was [DISMISSED/RESOLVED] on [DATE]. Attached is the court disposition confirming this.

[If identity/records issue]: I believe I may be confused with another individual. I am filing this appeal and a DHS TRIP Redress Number application concurrently.

I have maintained full compliance with all Trusted Traveler Program requirements and have no disqualifying history.

Respectfully,
[YOUR NAME]
[ADDRESS]
[PHONE]
[DATE]

Key Elements:

PASSID/KTN number
Clear statement of what you believe caused the revocation
Evidence resolving any criminal or records issue
History of compliant program participation
Request for reinstatement

Mistakes to Avoid:

Reapplying before exhausting the appeal process
Not filing a FOIA request to understand the revocation reason
Assuming the process will be fast — plan for 6-18 months
Forgetting to update passport number in GOES after passport renewal
Not applying for TSA PreCheck separately while appeal is pending

⚖Do You Need a Lawyer?

Usually not needed; immigration attorney if complex criminal/immigration issues

Most revocations can be appealed without legal counsel. Complex cases involving criminal records, immigration, or security watchlists may benefit from an attorney.

Look for: Immigration attorney (if applicable)

Typical cost: $1,500-$5,000 if needed

🗺State-Specific Variations

Federal / National

Global Entry and TSA PreCheck are federal programs with uniform rules. Processing times may vary by CBP field office.

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Get Your TSA PreCheck or Global Entry Reinstated

⚠Why This Happens

Criminal Arrest or Conviction

Customs or Immigration Violation

Watchlist or No-Fly List Placement

Foreign National Status Change

Passport Number Change Without Update

🎯What To Do Right Now

File an appeal with CBP through the GOES portal

Do NOT reapply — appeal first

File a FOIA request to understand why your account was revoked

Apply for a DHS TRIP Redress Number

Contact your local CBP Field Office

Apply for TSA PreCheck separately if Global Entry is revoked

Contact CBP Ombudsman if appeal is unresolved over 1 year

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