Get Your TSA PreCheck or Global Entry Reinstated
Your Global Entry or TSA PreCheck has been revoked. You have the right to file an appeal with CBP. The process involves a Redress Number request and often a FOIA request to understand why — the process can take 6-18 months.
The appeal process is not complex, but CBP's opaque process and long timelines make it frustrating. Getting a clear answer about why your account was revoked is often the hardest part.
⚠Why This Happens
Criminal Arrest or Conviction
Most commonAny arrest, charge, or conviction — even minor or later dropped — can trigger automatic revocation during CBP's periodic background re-vetting.
Customs or Immigration Violation
Very commonCBP violations at the border, agricultural violations, undeclared items, or immigration status issues cause revocation.
Watchlist or No-Fly List Placement
CommonBeing added to the TSA Secure Flight watchlist or other government databases triggers automatic revocation.
Foreign National Status Change
ModerateChanges in visa status, citizenship, or foreign travel history can trigger re-vetting that results in revocation.
Passport Number Change Without Update
CommonGetting a new passport (different number) without updating your Global Entry profile can cause your enrollment to fail at entry points.
🎯What To Do Right Now
- 1
File an appeal with CBP through the GOES portal
Log into the Global Online Enrollment System (GOES) at goes-app.cbp.dhs.gov. If your account shows revoked status, there should be an appeal option. Submit your appeal through this portal.
~Within days of learning about revocation - 2
Do NOT reapply — appeal first
Reddit users and CBP confirm that reapplying instead of appealing can 'mess up the system' and may not be accepted. Appeal the revocation before attempting a new application.
~Before any reapplication - 3
File a FOIA request to understand why your account was revoked
File a FOIA request with CBP at cbp.gov to obtain your records. This will tell you what information caused the revocation and allow you to respond to any errors.
~File immediately; 30-90 days for response - 4
Apply for a DHS TRIP Redress Number
If you believe you are being confused with someone else or incorrectly watchlisted, apply for a DHS TRIP Redress Number at dhs.gov/dhs-trip. This is a separate process from the GOES appeal.
~Weeks to months for resolution - 5
Contact your local CBP Field Office
Reddit users report that calling or visiting your local CBP office (not airport CBP) can sometimes expedite the appeal process. Ask specifically about the revocation reason.
~Within 1-2 weeks - 6
Apply for TSA PreCheck separately if Global Entry is revoked
TSA PreCheck (through TSA) is separate from Global Entry (through CBP). If Global Entry is revoked, you can still apply for TSA PreCheck independently while the appeal is pending.
~2-3 weeks for TSA PreCheck - 7
Contact CBP Ombudsman if appeal is unresolved over 1 year
If your appeal has been pending for over a year without resolution, contact the CBP Ombudsman through cbp.gov.
~After 1+ year without response
📞Contact Information
GOES portal for Global Entry appeals. DHS TRIP at dhs.gov/dhs-trip. TSA PreCheck at tsa.gov/precheck.
🧑How to Reach a Live Person
Via CBP Information Center
- Call 1-877-227-5511
- Select the option for Global Entry or Trusted Traveler Programs
- Ask about the status of your appeal
- Request to be transferred to an officer who handles enrollment appeals
- Have your PASSID or Known Traveler Number (KTN) ready
- Ask specifically for the 'enrollment division' or 'trusted traveler program team'
- If phone is unproductive, the GOES portal appeal submission is more effective
Average wait: 20-45 minutes
Via Local CBP Field Office
- Find your local CBP port of entry at cbp.gov/contact/ports
- Call the Global Entry Enrollment Center at that port
- Explain your revocation and ask about the appeal process
- Reddit users confirm that local CBP offices can sometimes help where the central hotline cannot
- Bring documentation of any criminal charges (especially if dropped/dismissed)
Average wait: Varies by office
📋Documents & Info You'll Need
💰Cost Breakdown
💬What Reddit Says
Do NOT reapply — appeal first through the GOES portal. Reapplying when an appeal is pending can create system conflicts and delay resolution further.
File a FOIA request with CBP to find out why your account was revoked. Many users report their FOIA response revealed information errors (wrong person, outdated records) that could then be corrected.
Multiple users report waiting 12-18 months with no response from CBP's ombudsman. Apply for TSA PreCheck separately in the meantime — it uses different vetting.
If your Global Entry stopped working after a passport renewal, update your passport number in the GOES portal immediately. This often resolves the issue without any formal appeal.
Step 1: Call/visit your local US Customs and Border Protection Office. Choose the prompt for Global Entry. This is often more effective than the central hotline.
📝Appeal Template
Date: [DATE] U.S. Customs and Border Protection Trusted Traveler Programs Re: Appeal of Global Entry/TSA PreCheck Revocation Applicant Name: [YOUR NAME] PASSID/KTN: [YOUR NUMBER] Date of Birth: [DOB] Passport Number: [NUMBER] Dear CBP Trusted Traveler Programs: I am appealing the revocation of my [Global Entry/TSA PreCheck] enrollment, which I was notified of on [DATE]. Basis for appeal: I have been a compliant Global Entry member since [YEAR] with no prior violations. I believe the revocation occurred because [REASON IF KNOWN — e.g., an arrest that was subsequently dismissed, an incorrect record, a passport number change]. [If criminal issue]: The matter referenced was [DISMISSED/RESOLVED] on [DATE]. Attached is the court disposition confirming this. [If identity/records issue]: I believe I may be confused with another individual. I am filing this appeal and a DHS TRIP Redress Number application concurrently. I have maintained full compliance with all Trusted Traveler Program requirements and have no disqualifying history. Respectfully, [YOUR NAME] [ADDRESS] [PHONE] [DATE]
Key Elements:
- PASSID/KTN number
- Clear statement of what you believe caused the revocation
- Evidence resolving any criminal or records issue
- History of compliant program participation
- Request for reinstatement
Mistakes to Avoid:
- Reapplying before exhausting the appeal process
- Not filing a FOIA request to understand the revocation reason
- Assuming the process will be fast — plan for 6-18 months
- Forgetting to update passport number in GOES after passport renewal
- Not applying for TSA PreCheck separately while appeal is pending
⚖Do You Need a Lawyer?
Most revocations can be appealed without legal counsel. Complex cases involving criminal records, immigration, or security watchlists may benefit from an attorney.
Look for: Immigration attorney (if applicable)
Typical cost: $1,500-$5,000 if needed
🗺State-Specific Variations
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